The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures. The practice will request the removal from the practice list of any patient who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages the property.
All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives, will be reported to the police as an assault.